Your Data. Your Trust.

1. Introduction

This Privacy Policy applies to the website, landing pages, enquiry forms, course registration process, communication channels and support services operated under the name Umang Classes.

By accessing our website, submitting your details, contacting us through WhatsApp/call, joining our course or using our services, you acknowledge that you have read and understood this Privacy Policy.

This policy is prepared keeping in mind applicable Indian privacy and information technology principles, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable.

2. Personal Data We May Collect

We may collect personal data directly from you when you fill a form, contact us, register for a course, make payment, request support or interact with our website.

3. How We Use Your Information

We use your personal data only for clear, lawful and relevant purposes connected with our course and services.

• To respond to your course enquiry and provide course details.
• To contact you through call, WhatsApp, SMS, email or other communication channels.
• To register you for the course and manage student records.
• To process payments, confirm fee status, issue receipts and maintain accounting records.
• To provide learning support, class updates, batch information and mentor guidance.
• To send important notices related to course access, timing, support, changes or policies.
• To improve our website, course content, user experience and support quality.
• To detect, prevent or respond to fraud, misuse, cyber incidents or unauthorised activity.
• To comply with legal, tax, accounting, dispute resolution and regulatory requirements.

4. Consent, Notice and Lawful Processing

We process personal data mainly based on your consent, voluntary submission of information and/or legitimate use connected with the purpose for which you provided the data.

When you submit an enquiry form, message us on WhatsApp, call us, register for a course or make payment, you provide your information for a specific purpose. We use that data for the same or related purposes such as counselling, registration, support, payment confirmation and legal compliance.

• You may choose not to provide certain information, but this may limit our ability to respond, register you or provide course support.
• You may withdraw consent for optional marketing communication by contacting us.
• Withdrawal of consent will not affect processing already completed before withdrawal, or processing required for legal, accounting or dispute purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tags or similar technologies to improve website performance, understand visitor behaviour, remember preferences and measure campaign effectiveness.

• Essential cookies: required for basic website functionality and security.
• Analytics cookies: help us understand page visits, device type, traffic source and user interaction.
• Marketing pixels: may be used for remarketing, ad performance and lead tracking where enabled.

You can disable cookies through your browser settings. However, some website features may not work properly after disabling cookies.

6. Payments and Transaction Data

If you make a payment for the course, payment processing may be handled through a third-party payment gateway, UPI, bank transfer or other payment method.

• We may collect payment status, amount, date, transaction ID and receipt details.
• We do not intentionally store full card numbers, CVV, net banking passwords or UPI PINs.
• Payment gateways may collect and process your payment information under their own privacy policies and security standards.
• Payment records may be retained for accounting, tax, refund, legal and dispute resolution purposes.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share limited information only when necessary for providing services, legal compliance or business operations.

• With mentors, staff or support team members for course counselling and student support.
• With payment gateways, banks or financial service providers for payment processing.
• With hosting providers, website developers, analytics tools, CRM tools or communication tools used to operate the website.
• With legal, tax, accounting or professional advisors where required.
• With government authorities, courts, law enforcement or regulators where required by applicable law.
• To protect our rights, prevent fraud, investigate misuse or respond to security incidents.

8. Data Security

We use reasonable security practices and procedures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

• Limited access to personal data on a need-to-know basis.
• Use of secure website hosting and basic technical safeguards.
• Reasonable administrative and operational controls for student records.
• Use of trusted third-party tools and payment providers where applicable.

However, no internet-based system is completely risk-free. Users should avoid sharing sensitive payment credentials, OTPs, passwords or private account access details with anyone.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy or as required under applicable law.

• Enquiry data may be retained for follow-up and support purposes.
• Student registration data may be retained for course access, batch records and support history.
• Payment and invoice records may be retained for tax, accounting and legal compliance.
• Support and communication records may be retained for quality control and dispute handling.

When data is no longer required, we may delete, anonymise or archive it in accordance with our operational and legal requirements.

10. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including:

• Right to request access to personal data held by us.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of data where legally permissible.
• Right to withdraw consent for optional processing or marketing communication.
• Right to raise a grievance regarding data processing or privacy concerns.
• Right to nominate another person as permitted under applicable Indian data protection law, where applicable.

To exercise these rights, contact us using the grievance/contact details mentioned below. We may verify your identity before processing your request.

11. Marketing Communication

We may contact you regarding course updates, offers, batch information, learning tips, webinar information or related services if you have shared your contact details with us.

You may opt out of promotional messages by contacting us or replying with an opt-out request where applicable. Important course, payment, support or legal messages may still be sent even if you opt out of promotional communication.

12. Children’s Privacy

Our course is generally intended for learners who can understand digital learning and provide valid consent. If the learner is below 18 years of age, enrolment should be done with consent and supervision of a parent or legal guardian.

We do not knowingly collect personal data from children without appropriate consent. If a parent or guardian believes that a child has provided data without consent, they may contact us for review and necessary action.

13. Third-Party Links and Platforms

Our website or course communication may contain links to third-party platforms such as WhatsApp, Facebook, Instagram, YouTube, LinkedIn, Threads, payment gateways or external resources.

These platforms are governed by their own privacy policies, terms and security practices. We are not responsible for how third-party platforms collect, use or protect your data.

14. Storage and Transfer of Data

Depending on the tools, hosting, analytics, payment gateway or communication platforms used, your personal data may be stored or processed on servers located in India or outside India.

Where data is transferred or processed through third-party service providers, we take reasonable steps to use service providers that follow appropriate privacy and security practices.

15. Data Breach and Security Incident

If we become aware of a data breach or security incident affecting personal data, we will take reasonable steps to investigate, control and mitigate the incident.

Where required under applicable law, we may notify affected users and/or appropriate authorities about the incident, nature of impact and recommended protective steps.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in law, business practices, technology, payment methods, course operations or website features.

Updated versions will be posted on this page with the revised “Last Updated” date. Continued use of the website or services after policy updates means you acknowledge the updated policy.

17. Grievance Officer and Contact Details

For privacy-related questions, correction requests, withdrawal of consent, data deletion requests or grievances, you may contact us:

• Business Name: Umang Classes
• Grievance Officer: Privacy Grievance Officer, Umang Classes
• Phone / WhatsApp: +91 78271 90271
• Alternate Contact: +91 96643 83907
• Email: support@umangclasses.com
• Website: https://umangclasses.com